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    Can I return a purchase?

    Pratten customers can return the undamaged item within 14 days of purchase as long as the product is returned in its original condition including original product packaging. Delivery and handling charges on returns are not refundable for incorrect choice. Goods must be returned to the store at the customer's cost and risk. Pratten reserves the right to refuse a refund if it does not apply with this policy.

    In order to process your return of goods, please be sure to include the following information:
    • Copy of the original invoice
    • The reason for the return
    • Your day time phone number

    Return address
    Pratten. PO Box 206
    Botany 1455 NSW
    Australia
    *Please note that you are unable to return any sale items for exchange or refund*

    Is your showroom open to the public?

    Our showroom is open by Appointment Only. Please phone (02 9700 230) to arrange a suitable time.

    Product Care

    Please click here for information on how to care for your Pratten purchase.

    What are my payment options?

    We currently accept Mastercard and Visa.

    Where are your products stocked?

    You can purchase Pratten online via our website or you can visit one of our many stockists. Click here for a full list.

    Where can I find shipping information?

    Please click here for our Shipping Information